Return & Refund Policy

At ZoJayshe, all sales are considered final. Please review the following policy carefully before completing your purchase.

Returns

Due to the nature of our products, we do not accept returns or exchanges.

Refunds

Refunds are not offered once an order has been processed or shipped.

Refunds will only be issued in the following cases:

• If you received the wrong item

• If your item arrived damaged or defective

• You will be responsible  for shipping product back

To be eligible for a refund in these cases, you must contact us within 48 hours of receiving your order and provide:

• Your order number

• Clear photos or video showing the issue

Once your claim is reviewed and approved, we will process the refund or send a replacement, depending on availability.

Shipping Issues

ZoJayshe is not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession.
Please contact the shipping carrier directly for assistance with transit-related issues

 

Contact Us

For any questions regarding this policy, please contact us at:
ashegirasol@zojayshe.com